Feedback from our most recent service user survey

Service User Survey 2024 (Adult team)

People told us that:

• they are satisfied with our services
• they rate the quality of care they are receiving as very good, very good or excellent
• our care staff treat them with dignity and respect
• they have regular carers who they know and trust
• they feel their needs are being met
• our care staff are kind and compassionate

Why people would recommend our services

• “I would always recommend SPDNS to friends and family because I can’t fault them”
• “Excellent service”
• “Regular carer, reliable timing”
• “Punctual, efficient, caring & approachable”

What people like about the care they receive   

• “The carers who come are always quiet and helpful and carry out what is needed”
• “Courteous, friendly, understanding”
• “Listens to me and cares”
• “The way they communicate with me”
• “As well as the actual job it’s the laughs that count!”
• “They are all very kind”

College Survey 2023 regarding our team of support workers

College staff told us:

“I value all your team highly, they are an asset to us and their learners”

Our support workers are "super helpful and know each learner so well.  They support with the smooth running of the classroom and I would not be able to do my job without them"

College students told us our college support workers:

• “Help to encourage my independence and provide the learning support I need”
• “Helps me to gain confidence, helps with all my work”
• “Help me engage in my lessons.  Give praise when I do great work and boost my confidence.  Speak to learning mentor if any issues I have”
• “Helps me break down task”
• “Check I understand the work and help me when I need it”

Learners told us:

• They were involved in how we support them
• Our support helped them to learn and gain qualifications
• They were helped to feel more confident around other students and more involved in the class room
• They have regular support workers

All learners answered yes to the following:

• They are treated with respect and as an individual
• Our staff listen and talk to them
• Our staff respect their privacy and dignity
• Our staff ensure they understand their classes and if not ask questions/ get help
• Give enough help in the classroom