Feedback from our most recent service user survey

Service User Survey 2021 results (Adult team)

• 100% are very satisfied or satisfied with our service
• 91% rated our care excellent/very good, and 9% good
• 96% are likely to recommend SPDNS to others.

Why would they recommend SPDNS

• Reliable
• Staff are polite and caring and help as much as possible
• Excellent service with carers who really do care
• The quality of the service
• Very supportive, friendly staff
• Staff take time to listen and understand my needs

We asked service users to tell us about the care they receive   

100% of service users answered always or mostly to the following:

• They receive good quality care                                                                                  
• They have regular carers who they know and trust                                  
• Their carers listen & talk to them                                        
• Their carers are kind & compassionate & treat them with dignity & respect               
• They feel safe being cared for

They also told us:

• Friendly, reliable service
• Staff are helpful and sociable
• Communicationis generally excellent with the office
• Carers spend time talking and looking out for any changes

Service User Survey 2021 results (College Support Workers)

College staff told us:

• The support we receive is of a very high standard.  The support worker clearly cares about the students she supports and goes out of her way to ensure they are well supported.
• They are always very professional and reliable
• All do a fantastic job.  It is very much appreciated by all staff and in particular by our students.

College students response:

100% felt:

• They had regular support workers
• They were involved in how we support them
• Our support helped them to learn and gain qualifications
• They were helped to feel more confident around other students and more involved in the class room
• Our support helped them to maintain independence and lead the life they wanted in college.

100% of learners answered yes to the following:

• They are treated with respect and as an individual
• Our staff listen and talk to them
• Our staff respect their privacy and dignity
• Our staff support and encourage them to do what they can for themselves
• Our staff ensure they understand their classes and if not ask questions/ get help
• Give enough help in the classroom