Celebrating over 40 years of care in Southend

  • Do you have what it takes to be an SPDNS carer?

    Do you have what it takes to be an SPDNS carer?

    Find out more

  • Find out what the families we care for say about us

    Find out what the families we care for say about us

    Find out more

  • Excellent 1:1 training, job shadowing & staff support

    Excellent 1:1 training, job shadowing & staff support

    Find out more

  • We recognise & support the needs of family carers

    We recognise & support the needs of family carers

    Find out more

  • Just a little help may be all you need, please contact us

    Just a little help may be all you need, please contact us

    Find out more

Feedback from our most recent service user survey

Service User Survey 2021 results (Adult team)

  • 100% are very satisfied or satisfied with our service
  • 91% rated our care excellent/very good, and 9% good
  • 96% are likely to recommend SPDNS to others.

                                                                                 

Why would they recommend SPDNS

  • Reliable
  • Staff are polite and caring and help as much as possible
  • Excellent service with carers who really do care
  • The quality of the service
  • Very supportive, friendly staff
  • Staff take time to listen and understand my needs

We asked service users to tell us about the care they receive   

100% of service users answered always or mostly to the following:

  • They receive good quality care                                                                                  
  • They have regular carers who they know and trust                                  
  • Their carers listen & talk to them                                        
  • Their carers are kind & compassionate & treat them with dignity & respect               
  • They feel safe being cared for

They also told us:

  • Friendly, reliable service
  • Staff are helpful and sociable
  • Communicationis generally excellent with the office
  • Carers spend time talking and looking out for any changes

Service User Survey 2021 results (College Support Workers)

 

College staff told us:

  • The support we receive is of a very high standard.  The support worker clearly cares about the students she supports and goes out of her way to ensure they are well supported.
  • They are always very professional and reliable
  • All do a fantastic job.  It is very much appreciated by all staff and in particular by our students.

College students response:

100% felt:

  • They had regular support workers
  • They were involved in how we support them
  • Our support helped them to learn and gain qualifications
  • They were helped to feel more confident around other students and more involved in the class room
  • Our support helped them to maintain independence and lead the life they wanted in college.

100% of learners answered yes to the following:

  • They are treated with respect and as an individual
  • Our staff listen and talk to them
  • Our staff respect their privacy and dignity
  • Our staff support and encourage them to do what they can for themselves
  • Our staff ensure they understand their classes and if not ask questions/ get help
  • Give enough help in the classroom

 

SPDNS Interviews