Feedback from our most recent service user survey

Service User Survey 2020 results (Adult team)

• 100% are very satisfied or satisfied with our service
• 66% rated our care excellent, with 29% very good and 5% good
• 97% are likely to recommend SPDNS to others.

Why would they recommend SPDNS

• Having a regular team of carers
• Reliable
• Very kind and helpful
• We are kept informed and give the requested visiting times.  The carers are of a kind,. compassionate disposition and always cheerful
• Carers provide a caring, efficient service and respond to any care requests

We asked service users to tell us about the care they receive   

100% of service users answered always or mostly to the following:

• They receive good quality care  
• The care they receive is reliable                                                                                 
• They have regular carers who they know and trust                                  
• Their carers listen & talk to them                                        
• Their carers are kind & compassionate& treat them with dignity & respect   
• Their care is delivered in a way that means they are not rushed               
• They feel safe being cared for

They also told us:

• I receive the care that I need and want.
• Caring and very helpful, reliability.
• SPDNS is a good, reliable care service which caters for our needs very well.
• Care is consistent, regular carers not hurried.
• Carers seem very dedicated to the job, totally honest.
• During the coronavirus pandemic the organisation of staff was excellent.  Keeping the same staff with the same clients, which really reduced the risk of infection spreading.