Celebrating over 40 years of care in Southend

  • Do you have what it takes to be an SPDNS carer?

    Do you have what it takes to be an SPDNS carer?

    Find out more

  • Find out what the families we care for say about us

    Find out what the families we care for say about us

    Find out more

  • Excellent 1:1 training, job shadowing & staff support

    Excellent 1:1 training, job shadowing & staff support

    Find out more

  • We recognise & support the needs of family carers

    We recognise & support the needs of family carers

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  • Just a little help may be all you need, please contact us

    Just a little help may be all you need, please contact us

    Find out more

Feedback from our most recent service user survey

Service User Survey 2019 results

98% are very or fairly satisfied, 95% rated our care excellent/very good/good, 94% are likely to recommend SPDNS.  
                                                                                            

Why would they recommend SPDNS

  • Very good care and support for me and my family
  • Excellent service, polite, friendly, helpful, caring staff
  • All our carers have been so pleasant and know our needs
  • The carers are all very helpful and always give advice when asked
     

We asked service users to tell us about the care they receive   

  • 100% told us that they receive good quality care                                                                                                        
  • 100% told us that the care they receive is reliable                                                                                       
  • 100% told us that they have regular carers who know me that I trust                                  
  • 100% told us that their carers listen & talk to them                                        
  • 100% told us that their carers are kind & compassionate& treat them with dignity

& respect                                                                                                     

  • 100% told us that their care is delivered in a way that means they are not rushed               
  • 100% told us that they feel safe being cared for

 

They also told us:

  • I can tell my carers anything, also I can have a laugh with them 
  • The carers always greet me by name, call me by my name and say goodbye to me by name (daughter of service user)
  • The carers are well suited to my mother, they are caring and extremely reliable
  • The people who come are delightful and we are glad to welcome them to our home
  • Staff in the office are always friendly and helpful
  • Without the care I could not live at home and I would like to say thank you

SPDNS Interviews