Feedback from our most recent service user survey

Service User Survey 2023 (Adult team)

People told us that:

• they are satisfied with our services
• they rate the quality of care they are receiving as very good or excellent
• our care staff treat them with dignity and respect
• they feel our services are well-led
• they feel their needs are being met
• our care staff are kind and compassionate

Why people would recommend our services

• “Polite, caring, consistently good”
• “Because of the excellent help I receive”
• “I would recommend your company as the staff are very helpful and encouraging”
• “Very caring and efficient”
• “Care and guidance from the carers, very satisfactory”

What people like about the care they receive   

• “The care I have received over the years has helped me believe in a brighter future”
• “Good knowledge of my needs.  Lovely, professional carers”
• “Carers come in happy, sit and talk to me”
• “You don't feel as though you are a nuisance and if they can help in any way they will”
• “How caring they all are”
• “Carers always ready to converse and very kind.  Also very helpful with any queries”
• “Helping me with my needs and personal care that I am unable to do for myself and maintain living in my own home”

College Survey 2023 regarding our team of support workers

College staff told us:

“I value all your team highly, they are an asset to us and their learners”

Our support workers are "super helpful and know each learner so well.  They support with the smooth running of the classroom and I would not be able to do my job without them"

College students told us our college support workers:

• “Help to encourage my independence and provide the learning support I need”
• “Helps me to gain confidence, helps with all my work”
• “Help me engage in my lessons.  Give praise when I do great work and boost my confidence.  Speak to learning mentor if any issues I have”
• “Helps me break down task”
• “Check I understand the work and help me when I need it”

Learners told us:

• They were involved in how we support them
• Our support helped them to learn and gain qualifications
• They were helped to feel more confident around other students and more involved in the class room
• They have regular support workers

All learners answered yes to the following:

• They are treated with respect and as an individual
• Our staff listen and talk to them
• Our staff respect their privacy and dignity
• Our staff ensure they understand their classes and if not ask questions/ get help
• Give enough help in the classroom