Feedback from our most recent service user survey

Service User Survey 2022 results (Adult team)

• 100% are satisfied with our services
• 100% rate the quality of care they are receiving as good/very good/excellent (96% very good/excellent)
• 100% report that our care and support has helped their physical and mental well-being
• 100% are likely to recommend our services to friends & family
• 100% feel our services are well-led
• 100% said our respite support gives them the confidence to leave the person they care for safe in our care

Why people would recommend our services

• “Caring and genuine carers that are communicative and outstanding at their job”
• “Excellent care, good listening and trustworthy”
• “Staff are very caring and helpful”
• “Your efficiency and ease of talking to you, you understand and meet ones needs. Very caring and experienced carers”

What people like about the care they receive   

• “My carer encourages me to do as much as I can for myself. Without the care I would not of turned my life around”
• “Peace of mind to leave loved one in capable hands”
• “Able to liaise easily with them. Also a chance for a laugh and chat. Most importantly their relationship with my husband”
• “Friendliness, professional that gives confidence that one is being properly looked after”
• “Reliable, friendly, have built relationships, spend time with me”

People also told us:

• They feel safe being cared for by SPDNS
• Their needs are being met
• Care is reliable
• They are treated with dignity and respect
• Carers are kind and compassionate
• They have regular carers who listen and talk to them
• They know who to contact if they want to raise a concern or complain.

Service User Survey 2022 results (College Support Workers)

College staff told us:

“I am very impressed by the service offered to our students. Staff are friendly, kind and aware of their students needs. They are also flexible in terms of changes in student plans.”

College students told us:

“Without the support of SPDNS college support workers I would find college extremely difficult and I truly appreciate all the help I get”

“They give me support when needed, they are always there for advice if I’m unsure. They build my confidence and help me mix more & help me with my college work”

All learners felt:

• They were involved in how we support them
• Our support helped them to learn and gain qualifications
• They were helped to feel more confident around other students and more involved in the class room
• Our support helped them to maintain independence and lead the life they wanted in college.

All learners answered yes to the following:

• They are treated with respect and as an individual
• Our staff listen and talk to them
• Our staff respect their privacy and dignity
• Our staff support and encourage them to do what they can for themselves
• Our staff ensure they understand their classes and if not ask questions/ get help
• Give enough help in the classroom