Celebrating over 40 years of care in Southend

  • Do you have what it takes to be an SPDNS carer?

    Do you have what it takes to be an SPDNS carer?

    Find out more

  • Find out what the families we care for say about us

    Find out what the families we care for say about us

    Find out more

  • Excellent 1:1 training, job shadowing & staff support

    Excellent 1:1 training, job shadowing & staff support

    Find out more

  • We recognise & support the needs of family carers

    We recognise & support the needs of family carers

    Find out more

  • Just a little help may be all you need, please contact us

    Just a little help may be all you need, please contact us

    Find out more

Feedback from our most recent service user survey

Service User Survey 2020 results (Adult team)

  • 100% are very satisfied or satisfied with our service
  • 66% rated our care excellent, with 29% very good and 5% good
  • 97% are likely to recommend SPDNS to others.

                                                                                            

Why would they recommend SPDNS

  • Having a regular team of carers
  • Reliable
  • Very kind and helpful
  • We are kept informed and give the requested visiting times.  The carers are of a kind,. compassionate disposition and always cheerful
  • Carers provide a caring, efficient service and respond to any care requests

We asked service users to tell us about the care they receive   

100% of service users answered always or mostly to the following:

  • They receive good quality care  
  • The care they receive is reliable                                                                                 
  • They have regular carers who they know and trust                                  
  • Their carers listen & talk to them                                        
  • Their carers are kind & compassionate& treat them with dignity & respect   
  • Their care is delivered in a way that means they are not rushed               
  • They feel safe being cared for

 

They also told us:

  • I receive the care that I need and want.
  • Caring and very helpful, reliability.
  • SPDNS is a good, reliable care service which caters for our needs very well.
  • Care is consistent, regular carers not hurried.
  • Carers seem very dedicated to the job, totally honest.
  • During the coronavirus pandemic the organisation of staff was excellent.  Keeping the same staff with the same clients, which really reduced the risk of infection spreading.

SPDNS Interviews