Feedback from our most recent service user survey
Service User Survey 2019 results
98% are very or fairly satisfied, 95% rated our care excellent/very good/good, 94% are likely to recommend SPDNS.
Why would they recommend SPDNS
- Very good care and support for me and my family
- Excellent service, polite, friendly, helpful, caring staff
- All our carers have been so pleasant and know our needs
- The carers are all very helpful and always give advice when asked
We asked service users to tell us about the care they receive
- 100% told us that they receive good quality care
- 100% told us that the care they receive is reliable
- 100% told us that they have regular carers who know me that I trust
- 100% told us that their carers listen & talk to them
- 100% told us that their carers are kind & compassionate& treat them with dignity
& respect
- 100% told us that their care is delivered in a way that means they are not rushed
- 100% told us that they feel safe being cared for
They also told us:
- I can tell my carers anything, also I can have a laugh with them
- The carers always greet me by name, call me by my name and say goodbye to me by name (daughter of service user)
- The carers are well suited to my mother, they are caring and extremely reliable
- The people who come are delightful and we are glad to welcome them to our home
- Staff in the office are always friendly and helpful
- Without the care I could not live at home and I would like to say thank you